Articles on: Members

How To Set Up Notifications For New Community Posts To All Members (Klaviyo)



Overview:

This SOP guides you on how to automate notifications for new community posts using Shopify Flow and Klaviyo, ensuring all members are informed about new content.


Table Of Content:

  1. Setting Up Workflow
  2. Fill in Campaign Details
  3. Additional Configuration for Personal Posts


Setting Up Workflow


  1. Open Shopify Flow: Navigate to the Shopify Flow app within your Shopify admin.



  1. Click on Create Workflow.



  1. Click on Select a Trigger



  1. Setup Workflow: Choose Tevello as the application then,



  1. Select New Community Post as the trigger.



  1. Click on the blue plus icon to add an action.



  1. Configure Klaviyo Action: Select Klaviyo



  1. And choose Create a Campaign.



Fill in the following details:



Fill in Campaign Details


  1. API Key Configuration: Go to Klaviyo, click on the Information



  1. open Settings



  1. Navigate to API Keys.



  1. Create a new private API key,



  1. name it (e.g., "Shopify Flow"), and grant necessary permissions.



  1. Copy the API key



  1. And paste the API key into Shopify Flow.



  1. List or Segment ID: In Klaviyo, go to "Audience" then "Lists & Segments".



  1. Choose the target list



  1. And copy the ID from the URL.



  1. Paste this ID in Shopify Flow.



  1. Template ID: In Klaviyo, navigate to "Content" and then "Templates".



10 Select and open the desired template,



  1. Click Edit Template



  1. Copy the ID from the URL,



  1. Paste it back into Shopify Flow.



14 . Email Configuration: Enter the following details

  • Sender Email Address
  • Sender Name
  • Subject
  • Campaign name



IMPORTANT: Decide on enabling Smart Sending and UTM tracking as per your preference.


  1. Activate Workflow: click Turn on Workflow



  1. Ensure all settings are correctly configured and click Turn On to activate the workflow.



Additional Configuration for Personal Posts


  1. Delete the link that connects to the previous Action



  1. Click on the plus sign icon



  1. Select Conditons



  1. Then Add Criteria



  1. Click on Customer then Email



  1. Add your email address



  1. Long press the + sign to Connect this condition to the campaign action.



  1. Naming and Saving the Workflow: Name your workflow clearly (e.g., "New Community Post Notification").



  1. Click Apply Change to save the setup.



  1. Verify changes by clicking Apply


Updated on: 01/08/2024

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