Articles on: Communities

How to Setup Notification for New Community Posts/Comments



Overview


This guide explains how to set up notifications for new comments under lessons in your Shopify store using the custom automation feature in Shopify Automations.
With these steps, you'll receive an email notification whenever a new comment is posted under any lesson in your courses. This allows for timely engagement and management of student interactions.

Steps to Set Up Notifications for New Community Post
Steps to Set Up Notifications for New Community Comment

Steps to Set Up Notifications for New Community Post



Access Shopify Automations:
Navigate to the Marketing section then select Automation within your Shopify admin area.



Select Create Automation



Followed by Create Custom Automation to initiate the setup.



Name Your Automation. Assign a name to the automation, such as New Community Post for easy identification then Choose Tevello from the trigger list



Configure the Trigger: Select New Community Post as the specific trigger for the automation.



Define the Action: Click on the plus icon next to the trigger.



Followed by clicking Action



Type in Email in the search bar then choose Send Internal Email as the action to execute when the trigger occurs.



Customize the Notification Email:
Input your email address where you want to receive the notifications.
Set the email subject, e.g., 'New Community Post.'
Craft the message to include relevant information, like the commenter's display name and lesson title.
Sample Message:
Hi

{{customer.displayName}} published a post in {{communityTitle}}.

Check it out here: {{communityLink}}

Thanks,
Tevello!




Utilize the Add Variables button to insert dynamic content into the email.





Activate the Automation: Enable the workflow by turning on the automation.






Steps to Set Up Notifications for New Community Comment



Access Shopify Automations:

Navigate to the Marketing section then select Automation within your Shopify admin area.



Select Create Automation



Followed by Create Custom Automation to initiate the setup.



Name Your Automation. Assign a name to the automation, such as New Community Comment for easy identification then Choose Tevello from the trigger list



Configure the Trigger. Select New Community Comment as the specific trigger for the automation.



Define the Action: Click on the plus icon next to the trigger.



Followed by clicking Action



Type in Email in the search bar then choose Send Internal Email as the action to execute when the trigger occurs.



Customize the Notification Email:
Input your email address where you want to receive the notifications.
Set the email subject, e.g., 'New Lesson Comment.'
Craft the message to include relevant information, like the commenter's display name and lesson title.
Sample Message:
Hi,

{{customer.displayName}} published a comment in {{communityTitle}}.

Check it out here: {{communityLink}}

Thanks,
Tevello!




Utilize the Add Variables button to insert dynamic content into the email.





Activate the Automation. Enable the workflow by turning on the automation.





IMPORTANT:



Ensure that the email address for receiving notifications is correct and active.
Regularly test the automation to confirm it's functioning as expected.
Customize the email content to fit your brand or specific information needs.
Review and update the automation periodically to ensure it aligns with any changes in your course structure or notification preferences.

Updated on: 03/04/2024

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