How To Set Up Notifications To Members When They Are Mentioned In Klaviyo

Overview:

This SOP guides users on setting up automated notifications for members mentioned in community discussions or lesson comments, utilizing Shopify Flow and Klaviyo.

Table Of Content:

Setup Notification Workflow in Shopify
Set Up Klaviyo for Notification Delivery

Setup Notification Workflow in Shopify

Open Shopify Flow: Access the Shopify Flow application within your Shopify admin dashboard.

Create New Workflow: Click on Create a new workflow.

Click Select a trigger

Select Tevello

Select Member Mentioned as the trigger from the Tevello options.

Configure Workflow Actions: Click on the + icon then click action.

Choose Klaviyo from the available actions

And select Track an Event.

Enter Event Details:

* Input the Klaviyo Public API Key (found in Klaviyo under Settings > API Keys).
* Set the event name to "Tevello Mentioned".
* Configure the event properties to include necessary member details such as:
* Customer Email: {{customer.email}}
* First Name: {{customer.first_name}}
* Last Name: {{customer.last_name}}
* Customer Properties: ** Leave empty**
* Event Properties
{
  "type": "{{type}}",
  "lessonId": "{{lessonId}}",
  "lessonLink": "{{lessonLink}}",
  "lessonTitle": "{{lessonTitle}}",
  "communityId": "{{communityId}}",
  "communityLink": "{{communityLink}}",
  "communityTitle": "{{communityTitle}}",
  "content": "{{content}}",
  "text": "{{text}}",
  "postId": "{{postId}}",
  "commentId": "{{commentId}}"
}