Articles on: Communities

How to Setup Notification for New Community Posts/Comments

💡 Shopify navigation update: Manage this Tevello notification automation in Shopify Flow. If Flow isn't installed on your store, install Shopify Flow before following the steps below.

Overview:

Set up an email notification for yourself or your team whenever a member publishes a new post or comment in any of your Tevello communities.

New Community Post Notification

💡 Shortcut: Open the community post notification template and continue from Step 4.

Steps:

Open Shopify Flow. In your Shopify admin, go to Apps and select Flow.

Click Browse templates.

In the search field, enter community post. Select the template titled Send internal email when a community post is published.

Click Install in the upper-right corner. The template loads a workflow with the New Community Post trigger and Send internal email action already configured.

Customize the email notification. Click the Send internal email step to open its settings.

Update the following fields:

To: Replace your@email.com with the email address that should receive notifications.
Subject: Keep New Community Post or enter your preferred subject.
Message: Review the preloaded message and edit the wording as needed. The template already includes the member's name, the community title, and a link to the community.

To insert dynamic information, click Add variable beneath the Subject or Message field. Select the relevant variable, such as the customer's name, community title, or community link.

If replacing an existing variable, remove the old variable before inserting its replacement.

Turn on the workflow.

Review the recipient address, subject, and message. Click Turn on workflow in the upper-right corner and confirm if prompted.

New Community Comment Notification

💡 Shortcut: Open the community comment notification template and continue from Step 4.

Steps:

Open Shopify Flow. In your Shopify admin, go to Apps and select Flow.

Click Browse templates.

In the search field, enter community comment. Select the template titled Send internal email when a community comment is published.

Click Install in the upper-right corner. The template loads a workflow with the New Community Comment trigger and Send internal email action already configured.

Customize the email notification. Click the Send internal email step to open its settings.

Update the following fields:

To: Replace your@email.com with the email address that should receive notifications.
Subject: Keep New Community Comment or enter your preferred subject.
Message: Review the preloaded message and edit the wording as needed. The template already includes the member's name, the community title, and a link to the post that was commented on.

To insert dynamic information, click Add variable beneath the Subject or Message field. Select the relevant variable, such as the customer's name, community title, community link, or comment text.

If replacing an existing variable, remove the old variable before inserting its replacement.

Turn on the workflow.

Review the recipient address, subject, and message. Click Turn on workflow in the upper-right corner and confirm if prompted.

Important Notes

Each workflow sends notifications to the email addresses entered in To.
Set up both workflows if you want to be notified about new posts and new comments.
Check whether you already have an active community post or comment notification workflow before enabling another to avoid duplicate emails.
After activation, publish a test post and a test comment using a member account and confirm that the emails arrive with the correct details.

Troubleshooting: If you don't receive a notification, confirm the workflow is active, verify the recipient's email address, check the spam folder, and review the workflow's run details in Shopify Flow for errors.

Updated on: 19/10/2026

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