Articles on: Communities

How To Set Up Notifications To Members When They Are Mentioned In Klaviyo


Overview:

This SOP guides users on setting up automated notifications for members mentioned in community discussions or lesson comments, utilizing Shopify Flow and Klaviyo.


Table Of Content:


  1. Setup Notification Workflow in Shopify
  2. Set Up Klaviyo for Notification Delivery


Setup Notification Workflow in Shopify


  1. Open Shopify Flow: Access the Shopify Flow application within your Shopify admin dashboard.



  1. Create New Workflow: Click on Create a new workflow.



  1. Click Select a trigger



  1. Select Tevello



  1. Select Member Mentioned as the trigger from the Tevello options.



  1. Configure Workflow Actions: Click on the + icon then click action.



  1. Choose Klaviyo from the available actions



  1. And select Track an Event.



  1. Enter Event Details:
* Input the Klaviyo Public API Key (found in Klaviyo under Settings > API Keys).
* Set the event name to "Tevello Mentioned".
* Configure the event properties to include necessary member details such as:
* Customer Email: {{customer.email}}
* First Name: {{customer.firstName}}
* Last Name: {{customer.lastName}}
* Customer Properties: ** Leave empty**
* Event Properties
{
"type": "{{type}}",
"lessonId": "{{lessonId}}",
"lessonLink": "{{lessonLink}}",
"lessonTitle": "{{lessonTitle}}",
"communityId": "{{communityId}}",
"communityLink": "{{communityLink}}",
"communityTitle": "{{communityTitle}}",
"content": "{{content}}",
"text": "{{text}}",
"postId": "{{postId}}",
"commentId": "{{commentId}}"
}



  1. Name your workflow, e.g., "Klaviyo Member Mentioned".



  1. Activate the Workflow: Turn on the workflow to start tracking events.



Set Up Klaviyo for Notification Delivery


  1. Go to Klaviyo and navigate to the Flows section.



  1. Then select Build your Own



  1. Create a Flow, add workflow name then click Create Flow



  1. Click All Trigger then select Metric



  1. Using the Tevello Mentioned event as a trigger.



  1. Click Save



  1. Click Confirm and Save



Configure the flow to send out notifications.


Updated on: 29/06/2025

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