How To Set Up Notifications To Members When They Are Mentioned In Klaviyo
Overview:
This SOP guides users on setting up automated notifications for members mentioned in community discussions or lesson comments, utilizing Shopify Flow and Klaviyo.
Table Of Content:
Setup Notification Workflow in Shopify
- Open Shopify Flow: Access the Shopify Flow application within your Shopify admin dashboard.
- Create New Workflow: Click on Create a new workflow.
- Click Select a trigger
- Select Tevello
- Select Member Mentioned as the trigger from the Tevello options.
- Configure Workflow Actions: Click on the + icon then click action.
- Choose Klaviyo from the available actions
- And select Track an Event.
- Enter Event Details:
* Input the Klaviyo Public API Key (found in Klaviyo under Settings > API Keys).
* Set the event name to "Tevello Mentioned".
* Configure the event properties to include necessary member details such as:
* Customer Email: {{customer.email}}
* First Name: {{customer.firstName}}
* Last Name: {{customer.lastName}}
* Customer Properties: ** Leave empty**
* Event Properties
{
"type": "{{type}}",
"lessonId": "{{lessonId}}",
"lessonLink": "{{lessonLink}}",
"lessonTitle": "{{lessonTitle}}",
"communityId": "{{communityId}}",
"communityLink": "{{communityLink}}",
"communityTitle": "{{communityTitle}}",
"content": "{{content}}",
"text": "{{text}}",
"postId": "{{postId}}",
"commentId": "{{commentId}}"
}
- Name your workflow, e.g., "Klaviyo Member Mentioned".
- Activate the Workflow: Turn on the workflow to start tracking events.
Set Up Klaviyo for Notification Delivery
- Go to Klaviyo and navigate to the Flows section.
- Then select Build your Own
- Create a Flow, add workflow name then click Create Flow
- Click All Trigger then select Metric
- Using the Tevello Mentioned event as a trigger.
- Click Save
- Click Confirm and Save
Updated on: 29/06/2025
Thank you!