> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tevello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# New Direct Messages (DMs) Feature

${youtube}[New Direct Messages (DMs) Feature](uANW3HTK0Aw)


# Enable the Direct Messages Feature
**Objective:** Activate the Direct Messages (DMs) feature in Tevello so members can **communicate privately.**

1. Access **Settings**. In your Tevello admin dashboard, go to Settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/1/6/e916a79d3dced000/settings_vtsg7b.png)

2. Locate the Direct Messages Option. Enable Direct Messages by toggling the switch to enable Direct Messages for your store.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/1/6/e916a79d3dced000/toggle_1nu4peb.png)

4. Verify the Message Icon.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/1/6/e916a79d3dced000/01-1_raza55.png)

| After enabling, a message icon will appear in the top-right corner of the site interface. `This icon will be visible to all members and used to access private messages.

# Member-to-Member Messaging Workflow

1. Access the Community. Go to Communities from the navigation menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/1/6/e916a79d3dced000/communities_q43j75.png)

2. View the profile or post of another member. Click the **Message icon** or **Send Message** button next to the member’s name.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/1/6/e916a79d3dced000/02-1_4sefb6.png)

3. Type a message and click **Send**. 
| The receiving member will see a red notification dot on the message icon in the top-right corner.
![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/1/6/e916a79d3dced000/03-1_5j48ht.png)

4. Reply to the Message. Type a response in the chat window and click Send.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/1/6/e916a79d3dced000/04-1_i2idqu.png)

|| **Mobile Notifications**

|| If using the Tevello mobile app, members will receive push notifications on their device when a new message is received.

|| Members can read and reply to messages directly from their mobile phone.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/1/6/e916a79d3dced000/mob-view-1_j662hv.png)