> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tevello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How To Uninstall Tevello And Cancel Your Subscription

#### Overview:
This is a step-by-step guide for Shopify users to uninstall the Tevello app from their store. It ensures that the process is executed efficiently and without confusion, while also encouraging users to provide valuable feedback on their reason for uninstallation.

| Uninstalling Tevello will automatically cancel your subscription to the service. There is no need for further action to cancel the subscription separately.


# Step By Step Process

1. **Access Shopify Settings**: Locate and click on **Settings** in the bottom left corner of the dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/01-settings_1quwh82.png)


2. **Navigate to Apps and Sales Channels:** 

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/02-apps_1il2h4.png)

3. **Locate Tevello App:** In the list of installed apps, locate **Tevello**  and click on the three dots (...) next to it.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/01_dzia19.png)

4. From the dropdown menu, select **Uninstall**.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/02_1tvbynh.png)

5. **Confirm Uninstallation** A pop-up window will appear asking for confirmation.
| Select a reason for uninstalling from the options provided. Note: Providing a reason is optional but can provide helpful feedback.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/03_1reqcg5.png)

6. **Complete Uninstallation:** Click on ***Uninstall*** to confirm your decision.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/04_4aws5d.png)

7. **Verify Uninstallation:** Once the app has been uninstalled, verify its removal by checking the list of installed apps again.