> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tevello.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Setup Notification for New Community Posts/Comments

${youtube}[How To Setup Notification For New Community Posts/Comments](ooiHDqJ4S-4)

### Overview
This guide explains how to set up notifications for new posts/comments under communities in your Shopify store using the custom automation feature in Shopify Automations.
With these steps, you'll receive an email notification whenever a new post/comment is posted under any of your communities. This allows for timely engagement and management of student interactions.

1. [Steps to Set Up Notifications for New Community Post](#1-steps-to-set-up-notifications-for-new-community-post)
2. [Steps to Set Up Notifications for New Community Comment](#1-steps-to-set-up-notifications-for-new-community-comment)

# Steps to Set Up Notifications for New Community Post

1. **Access Shopify Automations:**
* Navigate to the **Marketing** section then select **Automation** within your Shopify admin area.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/01-automations_i0stip.png)

2. Click **View Templates**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/view-templates_pj8qm3.png)

3. Followed by **Create Custom Automation** to initiate the setup.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/03-custom-campaign_qc59e1.png)

4. Click **Select Trigger**


![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/3-1_137rm9i.png)

5. **Name Your Automation**. Assign a name to the automation, such as *New Community Post *for easy identification then Choose **Tevello** from the trigger list

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/04-select-tevello_1y8xojl.png)

6. **Configure the Trigger**: Select **New Community Post** as the specific trigger for the automation.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/05-new-community-post_4umk55.png)

7. **Define the Action:** Click on the plus icon next to the trigger.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/06-plus-sign_yuwwvq.png)

8. Followed by clicking **Action**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/07-action_3hveev.png)

9. Type in **Email** in the search bar then choose **Send Internal Email** as the action to execute when the trigger occurs.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/08-email_xvfis7.png)

10. **Customize the Notification Email:**
* Input your email address where you want to receive the notifications.
* Set the email subject, e.g., 'New Community Post'
* Craft the message to include relevant information, like the commenter's display name and community title.
| Sample Message:
```
Hi

{{customer.displayName}} published a post in {{communityTitle}}.

Check it out here: {{communityLink}}

Thanks,
Tevello!
```

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/09-details_16jviyp.png)

|| Utilize the **Add Variables** button to insert dynamic content into the email.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/10-variables_1x29unn.png)

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/11-liquid-variables-1_1mowsic.png)

11. **Activate the Automation**: Enable the workflow by turning on the automation.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/12-turn-on-workflow_r9u07m.png)

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/13-turn-on_1xa6qls.png)

# Steps to Set Up Notifications for New Community Comment

1. **Access Shopify Automations:**

* Navigate to the **Marketing** section then select **Automation** within your Shopify admin area.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/01-automations_i0stip.png)

2. Click on **"View Template"**


![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/2-1_xkrfiu.png)

3. Followed by **Create Custom Automation** to initiate the setup.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/03-custom-campaign_qc59e1.png)

4. Click **Select Trigger**


![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/3-1_137rm9i.png)

5. **Name Your Automation**. Assign a name to the automation, such as *New Community Comment* for easy identification then Choose **Tevello** from the trigger list

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/04-workflow_14bnt8a.png)

6. **Configure the Trigger**. Select **New Community Comment** as the specific trigger for the automation.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/07-comment_hbmdl6.png)

7. **Define the Action:** Click on the plus icon next to the trigger.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/08-plus_15vfvng.png)

8. Followed by clicking **Action**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/09-action_locim4.png)

9. Type in **Email** in the search bar then choose **Send Internal Email** as the action to execute when the trigger occurs.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/08-email_xvfis7.png)

10. **Customize the Notification Email:**
* Input your email address where you want to receive the notifications.
* Set the email subject, e.g., 'New Community Comment'
* Craft the message to include relevant information, like the commenter's display name and community title.
| Sample Message:
```
Hi,

{{customer.displayName}} published a comment in {{communityTitle}}.

Check it out here: {{communityLink}}

Thanks,
Tevello!
```

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/comment_ymywwj.png)

|| Utilize the **Add Variables** button to insert dynamic content into the email.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/10-variables_1x29unn.png)

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/11-liquid-variables-1_1mowsic.png)

11. **Activate the Automation.** Enable the workflow by turning on the automation.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/12-turn-on-workflow_r9u07m.png)

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/13-turn-on_1xa6qls.png)

#### IMPORTANT:

* Ensure that the email address for receiving notifications is correct and active.
* Regularly test the automation to confirm it's functioning as expected.
* Customize the email content to fit your brand or specific information needs.
* Review and update the automation periodically to ensure it aligns with any changes in your course structure or notification preferences.