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# How To Set Up Notifications To Members When They Are Mentioned In Klaviyo

${youtube}[How To Set Up Notifications To Members When They Are Mentioned In Klaviyo](EOiBW4iz7EE)

#### Overview:
This SOP guides users on setting up automated notifications for members mentioned in community discussions or lesson comments, utilizing Shopify Flow and Klaviyo.

### Table Of Content:

1. [Setup Notification Workflow in Shopify](#1-setup-notification-workflow-in-shopify)
2. [Set Up Klaviyo for Notification Delivery](#1-set-up-klaviyo-for-notification-delivery)

# Setup Notification Workflow in Shopify

1. **Open Shopify Flow:** Access the Shopify Flow application within your Shopify admin dashboard

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/01-select_l7c0f9.png)

2. **Create New Workflow:** Click on **Create a new workflow**.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/02-workflow_fbay52.png)

3. Click **Select a trigger**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/select-a-trigger_df61ir.png)

4. Select **Tevello**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/tevello_4vxnwr.png)

5. Select **Member Mentioned** as the trigger from the Tevello options.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/03-member-mentioned_12v1kfn.png)

6. **Configure Workflow Actions:** Click on the **+** icon then click **action**.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/04-plus-sign_1qy0395.png)

6. Choose **Klaviyo** from the available actions

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/05-klaviyo_fjcdru.png)

7. And select **Track an Event**.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/06-track-an-event_32387c.png)

8. **Enter Event Details:**
```
* Input the Klaviyo Public API Key (found in Klaviyo under Settings > API Keys).
* Set the event name to "Tevello Mentioned".
* Configure the event properties to include necessary member details such as:
* Customer Email: {{customer.email}}
* First Name: {{customer.firstName}}
* Last Name: {{customer.lastName}}
* Customer Properties: ** Leave empty**
* Event Properties
{
  "type": "{{type}}",
  "lessonId": "{{lessonId}}",
  "lessonLink": "{{lessonLink}}",
  "lessonTitle": "{{lessonTitle}}",
  "communityId": "{{communityId}}",
  "communityLink": "{{communityLink}}",
  "communityTitle": "{{communityTitle}}",
  "content": "{{content}}",
  "text": "{{text}}",
  "postId": "{{postId}}",
  "commentId": "{{commentId}}"
}
```

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/07-fill-out-details_w3r2na.png)

9. **Name your workflow**, e.g., "Klaviyo Member Mentioned".

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/12-workflow-name_8di69i.png)

10. **Activate the Workflow:** Turn on the workflow to start tracking events.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/13-turn-on-workflow_ejpano.png)

# Set Up Klaviyo for Notification Delivery

1. Go to Klaviyo and navigate to the **Flows** section.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/14-klaviyo-flows_wspk3q.png)

2. Then select **Build your Own**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/15-build-your-own_h7tdp2.png)

3. Create a Flow, add workflow name then click **Create Flow**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/16-create-workflow_1puwpb.png)

4. Click **All Trigger** then select **Metric**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/17-all-trigger_1g00iy2.png)

5. Using the **Tevello Mentioned** event as a trigger.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/19-tevello-mentioned_15n2g23.png)

6. Click **Save**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/20-save_azzt61.png)

7. Click **Confirm and Save**

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/21-confirm-and-save_15grsgd.png)

| Configure the flow to send out notifications.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/22-select-action-steps_12ouysc.png)