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# How To Reset A Member's Password

${youtube}[How To Reset A Member's Password](jpwSzcIYl1w)

#### Overview:
To guide administrators on how to manually reset a member's password in Shopify, which can be useful for assisting members who encounter issues with the self-service password reset feature.

| IMPORTANT: This feature is available only to Legacy accounts only!
* Ensure you communicate the new password securely to the member to prevent unauthorized access.
* Verify the member’s email address in their profile to ensure they can receive any necessary follow-up communication.

#### Steps:

1.  **Navigate to Members Section: **Access the **Members** **area**.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/01-members_115v1e8.png)

2. **Select the Member** whom password needs to be reset. 

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/01-select-member_1utpvpc.png)

3. Click on **More Actions** at the top of the member's profile page then select **Reset Password** from the dropdown menu.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/01-more-action_1vlylcb.png)

4. **Set New Password** Enter a new password for the member (ensure you create a strong and secure password in actual scenarios) then click **Save** to apply the new password.

![](https://storage.crisp.chat/users/helpdesk/website/e916a79d3dced000/02-reset-pw_1soo4ig.png)